Comments on: XM Radio Customer Service Failure http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/ computers.books.philanthropy.privacy Wed, 01 Feb 2012 14:59:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Brian http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/comment-page-1/#comment-79 Brian Tue, 12 Jul 2011 20:33:00 +0000 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/#comment-79 I had major problems canceling my account. after 3 attempts I think i might have it. they do not allow customers to cancel accounts, instead they hang up after 30 minutes on the phone, claim your phone number isn't in their data base so they cannot help you, then send you a bill with late charges.  I still get 2 or 3 calls every day from XM trying to renew my account which I canceled (hopefully). I prefer not to do business with companies that insist on harassing their customers. I had major problems canceling my account. after 3 attempts I think i might have it. they do not allow customers to cancel accounts, instead they hang up after 30 minutes on the phone, claim your phone number isn’t in their data base so they cannot help you, then send you a bill with late charges.  I still get 2 or 3 calls every day from XM trying to renew my account which I canceled (hopefully). I prefer not to do business with companies that insist on harassing their customers.

]]> By: Anonymous http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/comment-page-1/#comment-76 Anonymous Wed, 18 May 2011 00:14:00 +0000 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/#comment-76 XM is getting quite a reputation for overbilling customers and making it difficult if not impossible to straighten things out. There are sites that give e-mail addresses for corporate headquarters. I don't know if they will help (satellite radio is a monopoly---a bad thing for customer service.  XM is getting quite a reputation for overbilling customers and making it difficult if not impossible to straighten things out. There are sites that give e-mail addresses for corporate headquarters. I don’t know if they will help (satellite radio is a monopoly—a bad thing for customer service. 

]]> By: dad http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/comment-page-1/#comment-72 dad Tue, 23 Nov 2010 02:12:00 +0000 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/#comment-72 I hate to tell you guys, but all of the different numbers that you call, whether it is an 800 or 888 or 866 numbers all circle back to the main XM radio number..it is a total sham/scam that XM has been doing for the last few years! XM will call you back when you cancel your service, but as soon as you tell them because of how horrible there service is, they then just hang up on you....there is a company worse than Cablevision! If the customer service rep tell you to hold on, you will hold until the battery in your phone goes out...no one will ever pickup the call again.... I hate to tell you guys, but all of the different numbers that you call, whether it is an 800 or 888 or 866 numbers all circle back to the main XM radio number..it is a total sham/scam that XM has been doing for the last few years! XM will call you back when you cancel your service, but as soon as you tell them because of how horrible there service is, they then just hang up on you….there is a company worse than Cablevision! If the customer service rep tell you to hold on, you will hold until the battery in your phone goes out…no one will ever pickup the call again….

]]> By: dad http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/comment-page-1/#comment-73 dad Tue, 23 Nov 2010 02:12:00 +0000 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/#comment-73 I hate to tell you guys, but all of the different numbers that you call, whether it is an 800 or 888 or 866 numbers all circle back to the main XM radio number..it is a total sham/scam that XM has been doing for the last few years! XM will call you back when you cancel your service, but as soon as you tell them because of how horrible there service is, they then just hang up on you....there is a company worse than Cablevision! If the customer service rep tell you to hold on, you will hold until the battery in your phone goes out...no one will ever pickup the call again.... I hate to tell you guys, but all of the different numbers that you call, whether it is an 800 or 888 or 866 numbers all circle back to the main XM radio number..it is a total sham/scam that XM has been doing for the last few years! XM will call you back when you cancel your service, but as soon as you tell them because of how horrible there service is, they then just hang up on you….there is a company worse than Cablevision! If the customer service rep tell you to hold on, you will hold until the battery in your phone goes out…no one will ever pickup the call again….

]]> By: annoyed101 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/comment-page-1/#comment-63 annoyed101 Tue, 18 May 2010 03:42:50 +0000 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/#comment-63 people stop complaining... you dont have a option to cancel on the net so that when you call you will have the opportunity to benefit from a promo... no company wants to lose customers like that and not everyone can do everything... yall too spoilt.. people stop complaining… you dont have a option to cancel on the net so that when you call you will have the opportunity to benefit from a promo… no company wants to lose customers like that and not everyone can do everything… yall too spoilt..

]]> By: Anonymous http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/comment-page-1/#comment-64 Anonymous Tue, 18 May 2010 02:42:00 +0000 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/#comment-64 people stop complaining... you dont have a option to cancel on the net so that when you call you will have the opportunity to benefit from a promo... no company wants to lose customers like that and not everyone can do everything... yall too spoilt.. people stop complaining… you dont have a option to cancel on the net so that when you call you will have the opportunity to benefit from a promo… no company wants to lose customers like that and not everyone can do everything… yall too spoilt..

]]> By: danabenjamin http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/comment-page-1/#comment-60 danabenjamin Fri, 12 Feb 2010 00:39:53 +0000 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/#comment-60 I have had almost the exact same negative experience as you did Jeff with XM Satellite Radio. I have filed a consuimer complaint with the FCC today (02/11/2010). <br>Dana H. Benjamin e-mail: <a href="mailto:danabenj@AOL.COM" rel="nofollow">danabenj@AOL.COM</a> I have had almost the exact same negative experience as you did Jeff with XM Satellite Radio. I have filed a consuimer complaint with the FCC today (02/11/2010).
Dana H. Benjamin e-mail: danabenj@AOL.COM

]]> By: Jeff Harbert http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/comment-page-1/#comment-58 Jeff Harbert Sun, 07 Feb 2010 22:03:50 +0000 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/#comment-58 Sorry for the delayed reply, Karen! Another example of a failure of their website. Unfortunately it sounds like you'll have to call XM and explain the situation to them. Give this number a try: 877-967-4672.<br><br>Good luck! Sorry for the delayed reply, Karen! Another example of a failure of their website. Unfortunately it sounds like you'll have to call XM and explain the situation to them. Give this number a try: 877-967-4672.

Good luck!

]]> By: karen14 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/comment-page-1/#comment-55 karen14 Thu, 28 Jan 2010 10:27:42 +0000 http://blog.jeffharbert.com/index.php/2009/09/xm-radio-customer-service-failure/#comment-55 i just bought a veh with xm radio in it. Its already regsistered in another name but i want to change it to my name and start a new account. i tried to it on line but its not letting me change it. <br>what do i do next? help i just bought a veh with xm radio in it. Its already regsistered in another name but i want to change it to my name and start a new account. i tried to it on line but its not letting me change it.
what do i do next? help

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